Returns & Refund informationUpdated a month ago

Castore is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your Castore products.

However, should you wish to return your products please use our returns portal. Click the link below to process your shipping label and this will then instruct you on the next steps to progress with your return.

[ Return portal ]

Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through our portal.

🎁We’ve extended our usual returns period to help make gifting stress-free.

Purchases made from 27th October 2025 can be returned until 31st January 2026, giving you extra time to ensure every gift is just right. Shop now with confidence, knowing you’ll have plenty of time to return any items that aren’t suitable. Returned items must be unused and with all relevant tags still attached.🎁

Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery & shipping costs.

All returns are charged at £5.50. This is deducted from the refund amount.

If you have any questions or concerns about your return, please contact us here.

FAULTY GOODS

Faulty goods refers to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.

To claim under your warranty, please contact us here. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.

DISCOUNT CODES & GIFTCARDS

Please note at the time of purchase only one discount code is permitted. Discounts cannot be used in conjunction with any other special offers or promotions. If you have any questions on this, please contact us here and one of our representatives will be happy to help.

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